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FAQ

Q: How can I find the price of the product since the price does not change when I change the quantity on your product page?

AOBIOUS lists over 200 UNIT SIZES for every product in 'mg' quantity but cannot display them all in one page. However customer can choose any unit size based on need in order to avoid ordering extra material to waste. Started with the lowest unit size price as $/mg and discounted as quantity changes as illustrated on VOLUME DISCOUNT TABLE on each product page. To get exact price on your quantity just change the quantity and click "add to cart" button to display the discounted price.

Step 1: Type in any number in quantity (mg) and then click 'Add to cart" button; the discounted price for any specific quantity (mg) will be shown in menu.

Or Do Next Step for more options: Click "proceed to check out" and then click "+" and "-" sign to change the quantity to see the price change.

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Q: How accurate does sample be weighed out?

A: Accurate measurement of sample is essential for getting valid and reproducible results. We calibrate our balance with readout 0.1 mg daily at room temperature 72F. All AOBIOUS sample unit under 50 mg quantity will be labeled with exact weight down to microgram level. EX: using 5.2 mg and not 5 mg etc. 

Customer can also instuct us to weigh out material at any specific quantity down to microgram level and we will use round off rules for 5 to decide final unit size of the order at mg level.

For instance, customer needs 4.3 mg exact quantity, we will weigh out exact 4.3 mg and count this as 4 mg unit size to calcuate final price. However if inquiring quantity is 4.7 mg exact we will weigh out the exact 4.7 mg quantity but will count this unit size as 5 mg.

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Q: Price match consideration?

A: We would like to make customer to purchase research product at affordable price. We'll match and beat the product prices to all major competitors. We often could beat our competitor's price by 15 to 50% lower. If you could find the price of any of our product higher than our competitors, you should talk to us and we would be able to help you out with better offer.

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Q: When I issued an order online how fast the order usually could be processed to ship out during your business hour?

A: Because the product and shipping information were typed in by customer, the regular speed to process the order is less than 45 min. The customer should receive the confirmation of shipment within 1-2 hours. If customer did not receive the confirmation with tracking information they should contact us immediately. Our business hours is from 9:00 AM to 5:00 PM Eastern Time. Even when the order received at 6:30 PM more often it would be shipped out at the same day to catch the lastest FedEx pick up time at 8:30 PM.